Articles on: Incidents

23rd April 2019 - Kiosk Browser Store and Remote Management Performance Issues (Resolved 23 April)

You may currently be experiencing issues with Remote Management, including devices showing as offline, devices failing to register to Remote Management, and problems when placing licence orders/subscribing using our store.

We appreciate this is frustrating, and are doing everything we can to minimise the impact it is having. We are working on resolving the issues as quickly and efficiently as possible, and we will update this article when performance has returned to normal.

Apologies for any inconvenience in the meantime, and thank you for your patience.

The Kiosk Browser Team

This issue was resolved on 23rd April 2019. We have made some optimisations server side to try and prevent this from occurring again in the future. Thanks to all of our customers for your understanding.

Updated on: 25/04/2019

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