1st June 2018 - Remote Management Connectivity Issues (Android 4.4 or lower)
On the 1st June 2018 we were made aware that a handful of customers were unable to register new devices to their remote management accounts. After testing registration from a number of different devices we found that the issue was only present on Android 4.4 or lower.Few readers23rd April 2018 - Remote Management Sign In & Dashboard Slow
You may currently be experiencing delays of up to 3 minutes logging in to your Remote Management Dashboard, and very occasionally seeing "server timed out" error messages. We appreciate this may be frustrating, and are doing everything we can to minimise the impact to your experience. At present we are working on some Azure performance issues as well as carrying out some essential back-end maintenance to ensure we are fully compliant with the new GDPR Regulations (https://www.eugdpr.org/gFew readers20th May 2026 - Remote Management Outage
What Happened and What to Do On 20th May 2026 a security key used by our remote management infrastructure was rotated as part of routine maintenance. Older versions of Kiosk Browser and Kiosk Launcher were affected by this rotation, and as a result those devices stopped sending heartbeat data to the management console. A fix has been deployed to the management console, and updated app versions are available that restore full communication. No customer data was lost, and devices continue toFew readers