Go to website
General information, relating to some of our other frequently asked questions
Classic Remote Management Migration
We are actively encouraging customers to migrate from Classic to Unified Kiosk Remote Management in order to benefit from the enhanced features, easier to use UI and performance improvements. To migrate a device or profile login to the unified web console, click "More" and then click "Classic Migration". Linking to
What Browser engine does Kiosk Browser/Launcher Built in Browser use?
Kiosk Browser/Launcher Built in Browser is built on a standard Android component called a webview, in Android versions lower than 4.4 KitKat the Webview is based on the WebKit engine built into Android, therefore its compatibility range is not as great as Chrome. In Android 4.4 the Webview engine is based on Google Chrome
How can I enable Shutdown/Power Off/Reboot options on my device?
Kiosk Browser By default Kiosk Browser **disables **access to all system menus and dialogs, so when you press and hold the power button you will never see the power off dialog. You can disable this feature under Settings > Advanced > Hide System Dialogs. This will allow the device to be powered down without exiting Kiosk Browser. BEWARE some shutdown dialogs display options such as flight mode, the end user will be able to toggle this and we cannot disable it. Kio
KB: Default Storage Location
By default Kiosk Browser creates a folder structure on the default storage medium as defined by getExternalStorageDirectory(). On some devices this may be internal storage, on others it may be an external SD card, this is entirely dependent on how the device manufacturer has configured storage on the device. To find your default storage path you can either access Settings > Admin and look at t
In Android 5.0, Android 6.0, Android 10.0 and later, Google provides updates to the WebView component via Google Play (see here for the role of the WebView in Kiosk Browser/Launcher Built in Browser), this is great because it
What ports and IP addresses does my device need access to?
We use a number of services to provide Kiosk Browser/Launcher Remote Management. Kiosk Browser Heartbeat & REST API: TCP 443 - *.kbremote.net (CloudFlare) Mobile Backend (2.6.4 or lower only): TCP 443 - kbremote.azure-mobile.net multiple ip addresses (legacy) Push (FCM): TCP 5228-5230, 443 - outbound - multiple ip addresses (Google's ASN of 15169) Fallback for Push (Pushy): TCP 443 - ***.pushy.me & *.pushy.io Storage: TCP 443 - kbremote.table.core.windows.net kbre
KB: Keyboard covers input fields
Due to an issue within some Android builds the keyboard will cover any input fields and will not automatically move them above the keyboard (so you can see what is being typed). There is a workaround within Kiosk Browser which can be found in Settings > Advanced > Resize page when keyboard covers input. Once this is enabled you will either need to restart the device or force stop Kiosk Browser from Android Settings > Apps > Kiosk Browser > Force Stop. !(https://st
KB: White Screen Issues
There are two known causes for this issue: The setting Advanced > Resize page when keyboard covers input. This setting changes the viewable area of the webpage when the keyboard is displayed however it has been known to chan
KB: How to make Nexus Player/Android TV device display at full resolution
You will need to add the following meta tag or set the initial zoom level to a suitable value.
KB: How do I set the Brightness on the Kiosk?
KB: Settings Menu Toolbar Buttons
Settings Menu Toolbar Buttons There are three buttons in the settings menu toolbar - as can be seen below on the far right of the toolbar area. Stopwatch Icon This button will prevent the settings menu from timing out after 60 seconds for that session only. Once you have left the settings menu, you would need to press the button the next time you open s
Can I turn on the address bar?
There is no address bar feature in Kiosk Browser, it is designed to lock down a device to a single url or a selection of pre-defined urls. Kiosk Launcher has a built in browser that has an address bar feature, it can be turned on via Settings > Browser > Toolbar > Show Address Bar
Can you recommend a device?
**This is a tough one, not all devices suit all project needs so there isn’t really a “best buy” device. ** We suggest spending time looking at hardware specifications, not all CPUs are created equal. Compare a quad-core Qualcomm CPU with a RockChip quad-core CPU and the performance difference is huge! Devices running Android 7.0 should have much better performance than those running earlier ver
Will You Create a Windows / iOS Version of Kiosk Browser?
This is a question we are asked frequently, and we are flattered that you would like to see us creating software for other devices! However, we have been developing Kiosk Browser since 2012-2013 and it has taken that time to evolve into the software you see today. For us to create a Windows/iOS version of Kiosk Browser would take all of our energy and attention from Kiosk Browser for Android, and we pride ourselves on the constant development, refinement, feature improvements and customer
KB: Android 7.0 (Nougat)
Due to changes made in Android 7.0 it is no longer possible for us to read the MAC address or IMEI of a device. This is due to a security change within the OS itself and apps can no longer read this information unless the app is a "Device Owner" (which Kiosk Browser is not).
KB: Android Keyboard Suggestions
Keyboard Suggestions The "Suggestions Strip" and "Personalised Suggestions" features within Android can be a cause of private information of one user, being shown to other Kiosk users. This is not controlled or caused by Kiosk Browser, however we strongly suggest ensuring that you disable these features within the Android System Settings before putting your Kiosks into a live environment. This will ensure your Kiosks are compliant with local data protection laws and GDPR regulations. The
How do I display the desktop version of my website?
As you are probably using a tablet/mobile it will automatically load the mobile page by default (as will any browser installed on the device). You must tell the browser you wish to identify itself as a device with a large screen (such as a desktop PC) to get the correct page, some websites still ignore this but it depends on how the site has been coded to work. You must go to Settings > **Pag
Google Play: Kiosk Browser
Kiosk Browser has been published/listed on Google Play from the first day we made it available to customers. Since then a lot of things have changed, whilst installing Kiosk Browser from Google Play y
KL: App Grid
Kiosk Launcher Remote App Grid The app grid allows you to manage installs, upgrades and uninstalls via a single grid for a large or small number of devices. Progress is displayed in near real time. Filter on device name, tag, application name or installation status (all, installed or outdated). Applications can also be automatically installed using the "Package Deployment" feature. ![Kiosk Launcher Remote App Grid](https://storage.crisp.chat/users/helpdesk/website/f891df320cad6800/
Unified Kiosk Remote Management
Unified Kiosk Remote Management (UKR) Web based platform for managing devices running Kiosk Browser or Kiosk Launcher. When should I use it? If you have never used Classic Remote Management or any of our products before. You want to manage both Kiosk Browser and Kiosk Launcher from one management console. Click here to login/sign up Classic Kiosk Remote Management (KBR) Web based platform for managing devices running Kiosk B