Articles on: Troubleshooting

Do you have a Sales/Support phone number?

No—but please don't misunderstand this as any lack of interest! We love to answer your Kiosk Browser/Launcher questions and assist our customers (and potential customers!).

We know it might seem like an unusual decision to omit phone support, however after experimenting with various approaches, we've found that an email or a live chat enables us to provide the fastest response and share links from our extensive Help Pages.

It also allows us to respond to customer enquiries in the order that they are received, without customers calling us to "jump the queue", as this would not be fair to other customers that have submitted their ticket first.

With a large customer base from all corners of the globe, the time difference means that many customers in other areas would be disappointed as we cannot man the phones at all hours. It is far easier to reply to a support ticket out of working hours and many of our customers find this beneficial as well.

We focus on providing fast and high quality responses by email and live chat, so you're always talking to a human that can help first-hand.

Updated on: 23/07/2021

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