Articles on: Troubleshooting

Kiosk Browser/Launcher Support

Kiosk Browser/Launcher Support Model

The team at Android Kiosk are based in the United Kingdom.  We are a small team of developers and Android enthusiasts, that pride ourselves on the support we offer. 

Our live chat support hours are Monday to Thursday, between 08:00 and 17:00 BST/GMT, and Friday between 08:00 and 15:00 BST/GMT (we often reply outside of these hours, where possible).  However, during busier periods, or at times when we are working on bringing improvements to Kiosk Browser/Launcher and Remote Management; our live chat may be offline. 

Our live chat will also be offline on all UK public holidays, as well as a Christmas break in the UK from the last working day before Christmas Eve, returning in the New Year on the first working day after New Year's Day.

If our support agents are not available when you send a message, do not worry as we still receive it and will respond to it as soon as possible, you don't need to stay online as our responses are automatically emailed to you, providing you have given full details of your query in the chat and entered your email address. If you have not received a response within 24 hours (or the next working day), please check your spam folder.

We aim to answer all tickets within two hours during working hours Monday to Friday. Tickets raised between 17:00 and 08:00 (UK time) will be picked up as soon as one of our team sees the request and is able to respond, this may be during working hours the following day. During weekends and public holidays we may be able to respond if one of the team is available, however responses are not guaranteed outside of core support hours.

You can Contact Us via Live Chat or Email.

We do not offer telephone support.

Updated on: 10/03/2023

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