Articles on: Troubleshooting

Sending a Bug Report

In the rare scenario that we ask you to send us a bug report please follow the below steps:

Go to Settings > Android Settings (gear icon in top right hand corner)
Go to About, you should see a "Build number" header, tap this area about 10 times, and the Developer Options menu should appear
Tap Developer options
Tap Take Bug Report (if greyed out enable USB Debugging)
Wait until you see a bug report notification in the notifications area (note it can take a few minutes)
Tap the notification and select send via Email
Send the email to

Once we receive the report we can analyse the log file for errors.

Updated on: 04/08/2020

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