• Troubleshooting connection issues

  There are a number of reasons why your device may fail to communicate correctly. There is a basic diagnostics function within Settings Remote Management Diagnose connection issues which can provide you with the status of the connection to our servers and Firebase Cloud Messaging. As well as forcing another push messaging registration. Common issues:Few readers

• Launching TeamViewer QuickSupport

  Kiosk Browser Remote Management will enable you to launch TeamViewer QuickSupport on your device(s). This will allow a local admin to provide the TeamViewer session ID to you, giving you total control over the Android system (providing the device supports remote control). Firstly you would need to select the relevant device from within your Remote Management account, select the overflow menu to open the Push Device Actions list (https://kioskbrowser.crisp.help/en/article/push-device-actioFew readers

• Update Manager

  The update manager within Remote Management allows you to update Kiosk Browser on your devices without visiting the devices. This feature is available to Provisioned Devices and Samsung devices ulising the now deprecated Knox Security Module. More information on Knox can be found here. Devices thaFew readers

• Profiles

  Profiles are at the core of Remote Management, they provide a way to configure multiple devices in exactly the same way. By default when creating a new account you are automatically given one Default Device Group and one Default Profile. A Device Group is used as a way of grouping devices together, you can also perform device actions against a Device Group such as taking a screenshot of all member devices or restartiFew readers

• Registering devices in large volumes

  Using registration keys it is possible to register a large number of devices to different device groups as well as avoiding giving anyone the master registration key. There are two types of registration keys. Short Key: 5 characters i.e. 4XXX1 (requires v2.6.2 or higher) Long Key: 24 characters i.e. xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx This is a legacy registration key and can still be used in all scenarios. Registration Keys Page (https://storage.crisp.chat/users/helpdesk/websFew readers

• Adding more devices to an annual/yearly subscription

  Paying annually requires an up-front payment for a fixed number of devices. By subscribing annually rather than monthly you save 15%. This plan is primarily designed for customers who wish to pay once and not deal with monthly automatic payments. It also makes most sense if your device count will not be changing frequently. However it is possible to subscribe annually and extend your subscription as and when you add more devices. To extend your subscription go to My Account Extend SubsFew readers

• File Groups

  File groups allow you to manage content on your devices, they can be assigned to multiple profiles allowing re-use of the same content. In order to use file groups you must have Kiosk Browser v2.5.5 installed on your devices, otherwise files will fail to download. Content is grouped into the following 5 folders: Root/Home The root directory stores core folders and you may store a custom application icon (customicon.png). Local Content This directory can be used to store html conteFew readers

• Push Device Actions

  Kiosk Browser Remote Management provides a number of "push actions" which can be used against individual devices or groups of devices. When requesting one of the below actions a push notification is sent to the device requesting it handles the action accordingly. Browser: Clear Cache and reload Kiosk URL Clears the Cache on selected device(s) and reloads the Kiosk home page Browser: Clear Cache, Cookes, FormsFew readers

• User Management

  Remote Management allows you to create multiple user accounts with different roles. It's important to decide how you want the user to login and which role they require. Account Types You can either create an account with a standard username and password or invite Google users (also referred to as "login with google"). Inviting a Google user allows any Google account to login using their account without creating a separate password. Account Types (https://storage.crisp.chat/users/helFew readers

• Adding a Device

  Installing To add a device to your remote management console you must first install Kiosk Browser on the device, this can be done via Google Play or manually via an APK file. Registering Device To register a device, open Kiosk Browser, go to Settings Remote Management Register Device. Enter your unique 5 character registration key i.e. 4XXXFew readers

• Device Map

  Remote Management provides a device map feature to display all of your device locations on one map. It is also possible to filter by device group which is helpful if you have a large number of devices. If your device is not reporting its location you can set its location manually by using Overrides (latitude & longitude). Device Map (https://storage.crisp.chat/users/helpdesk/website/99f4d12b-e989-4521-a5e7-352Few readers

• Scheduler

  Remote Management has a powerful background scheduler which you can use to schedule device actions. Scheduled tasks can be defined for all devices within the company or just for a specific device group. There are 3 schedule types: On-Demand: Allows you to run the task manually Scheduled: Allows you to run the task every x minutes/hours i.e. reload home page every 15 minutes. Scheduled Time: Allows you to run the task at a specific time of day (UTC) i.e. restart application at 0Few readers

• Email Alerts

  Remote Management is capable of sending email alerts based on the criteria below. Battery Below % Device Offline Device unplugged from power source Alerts can be defined for all devices within the company or just for a specific device group and can be sent to multiple email addresses. New Alert Window Edit Alert Parameters To edit alert parametersFew readers

• Location - Why are my devices in the middle of the ocean?

  You may find on the Remote Management Device Map that your devices appear in the middle of the Atlantic Ocean. Play Services must be installed and up-to-date Location services must be enabled Kiosk Browser must be granted location permissions Device Map This will be due to your locationFew readers

• Device Profile Overrides

  Device Profile Overrides allow you to override specific profile settings at the device level allowing you to use one top-level profile. Just click a device from the Devices page, then Manage Device..., you can find overrides at the bottom of the page. Once this has been selected, you can then configure the override fromFew readers

• Custom Email Alert Variables

  It is possible to customise the content of alert emails. You can use any of the variables below to populate your email. %DEVICEIDENTIFIER% = Unique device identifier %DEVICENAME% = Device Name %DEVICEBATTERY% = Battery percentage 0-100% %DEVICECHARGING% = Charging or Not Charging %DEVICEWIFI% = WiFi Network %DEVICEIMEI% = Device IMEI, returns N/A if device has no IMEI %DEVICEGROUPNAME% = Device Group Name %ANDROIDVERSION% = Android Version %KIOSKVERSION%Few readers

• Push Functionality

  Kiosk Browser Remote relies on push notifications for 95% of communication. GMS Certified Devices (Google Certified Devices with Play Services) FCM/GCM (Firebase/Google Cloud Messaging) - Google Play Services must be installed for push notifications to work. Note you do not need a Google Account to be logged into the device if you have installed via an APK file. Non GMS Certified Devices (Play Services not installed or installed but not working) *Pushy (Push Messaging)Few readers

• Uploading Files

  It is possible to upload files to a device/group of devices using the "profile files" feature. Each profile has a storage container which is used to store files specific to the profile. Click the "ManagFew readers

• Screenshots

  An application screenshot differs to a device screenshot, an application screenshot just displays the contents of the application and not anything else on screen. It's not possible to take device screenshots on all devices without rooting the device, however it is something we continually review. Alternatively if you are using the Security Module we can request a full screenshot.Few readers

• This device is unable to communicate correctly over HTTPS

  In the remote management console you may see some devices with a red flag warning the following: This device is unable to communicate correctly over HTTPS, this is normally caused by an incorrect date & time on the device." In scenarios where a device runs completely flat it's possible that the internal clock has been reset and the device no longer holds the correct date & time. When the device starts up again it fails to update its clock from a time source and will normally have its date sFew readers

• I have purchased a subscription to the remote management, how do I get the all Kiosk Browser features?

  Once you've added the device to Remote Management it will gain all the features automatically. Relevant Articles: How to add a deviceFew readers

• Infrastructure & Security

  This article details key aspects of infrastructure and services used to deliver the Remote Management platform. Azure Web App Hosted in Azure North Europe region. Multiple instances, scales out based on demand. Security Secured by leading identity-as-a-service (IAAS) provider Auth0®. All communications encrypted over HTTPS. Payments All payment transactions are handled by FastSpring (gloFew readers

• Device Inventory

  The Device Inventory function provided with Remote Management is a system scheduled task that runs every 24 hours but can be run manually using Device Actions. It collects vital system information that is displayed on the Device Detail page as per below. Device Info section on device detail pageFew readers

• Can I switch from a monthly subscription to an annual subscription?

  In order to switch subscriptions we must first cancel your subscription on your behalf. Once your subscription has cancelled you can then log back into your account and re-subscribe as directed. Note there is a 5 device minimum requirement for annual subscriptions. If you have any issues please contact us (https://www.android-kiosk.com/contactFew readers