Classic Remote Management Migration
Classic Remote Management will be EOL 2026-01-01 Customers must migrate from Classic to Unified Kiosk Remote Management because classic will be EOL 2026-01-01 but also to benefit from the enhanced features, easier to use UI and performance improvements. To migrate a device or profile login to the unified web console, click "More" and then click "Classic Migration". (https://storage.crisp.chat/usersFeaturedTroubleshooting connection issues
There are a number of reasons why your device may fail to communicate correctly. There is a basic diagnostics function within Settings Remote Management Diagnose connection issues which can provide you with the status of the connection to our servers and Firebase Cloud Messaging. As well as forcing another push messaging registration. Common issues:Few readersWhat ports and IP addresses does my device need access to?
We use a number of services to provide Kiosk Browser/Launcher Remote Management. Classic Remote Management Heartbeat & REST API: TCP 443 - *.kbremote.net (CloudFlare) Mobile Backend (2.6.4 or lower only): TCP 443 - kbremote.azure-mobile.net multiple ip addresses (legacy) Push (FCM): TCP 5228-5230, 443 - outbound - multiple ip addresses (Google's ASN of 15169) Fallback for Push (Pushy): TCP 443 - *.pushy.me & *.pushy.io Storage: TCP 443 - kbremote.table.core.windFew readersAdding more devices to an annual/yearly subscription
Paying annually requires an up-front payment for a fixed number of devices. By subscribing annually rather than monthly you save 15%. This plan is primarily designed for customers who wish to pay once and not deal with monthly automatic payments. It also makes most sense if your device count will not be changing frequently. However it is possible to subscribe annually and extend your subscription as and when you add more devices. To extend your subscription go to My Account Extend SubsFew readersFile Sets
File Sets allow you to manage content on your devices, they can be assigned to multiple configurations allowing re-use of the same content. Content is grouped into the following 5 folders: Root/Home The root directory stores core folders and you may store a custom application icon (customicon.png). Local Content This directory can be used to store html content on devices. Create directories, upload html, css, js etc... Screensaver Upload image files (jpg or png) for an imageFew readersLocation - Why are my devices in the middle of the ocean?
You may find on the Remote Management Device Map that your devices appear in the middle of the Atlantic Ocean. Play Services must be installed and up-to-date Location services must be enabled Kiosk Browser must be granted location permissions Device Map This will be due to your location settings on the device itself, in the Android settings menu. FirsFew readersUnified Kiosk Remote Management
Unified Kiosk Remote Management (UKR) Web based platform for managing devices running Kiosk Browser or Kiosk Launcher. When should I use it? If you have never used Classic Remote Management or any of our products before. You want to manage both Kiosk Browser and Kiosk Launcher from one management console. Click here to login/sign up Classic Kiosk Remote Management (KBR) EOL 2026-01-01 Web based platform for managing devicesFew readersDevice Overrides (Configuration)
Device Overrides allow you to override any Configuration setting at the device level allowing you to use one top-level Configuration. One the Devices page, find the device you wish to set an override for, click Actions... and then "Configuration Override" You will be redirected to the override page where you can configure any setting, it will only apply to the selected device.Few readersPush Functionality
Kiosk Remote Management relies on push notifications for 95% of communication. GMS Certified Devices (Google Certified Devices with Play Services) FCM/GCM (Firebase/Google Cloud Messaging) - Google Play Services must be installed for push notifications to work. Note you do not need a Google Account to be logged into the device if you have installed via an APK file. Non GMS Certified Devices (Play Services not installed or installed but not working) Pushy (Push MessaginFew readersScreenshots
An application screenshot differs to a device screenshot, an application screenshot just displays the contents of the application and not anything else on screen. It's not possible to take device screenshots on all devices without rooting the device.Few readersInfrastructure & Security
This article details key aspects of infrastructure and services used to deliver the Remote Management platform. Azure Web App Hosted in Azure North Europe region. Multiple instances, scales out based on demand. Security Secured by leading identity-as-a-service (IAAS) provider Auth0®. All communications encrypted over HTTPS. Payments All payment transactions are handled by FastSpring (gloFew readersI have purchased a subscription to the remote management, how do I get the all Kiosk Browser features?
Once you've added the device to Remote Management it will gain all the features automatically.Few readersKiosk Remote Management App Grid
Kiosk Remote Management App Grid The app grid allows you to manage installs, upgrades and uninstalls via a single grid for a large or small number of devices. Progress is displayed in near real time. Filter on device name, tag, application name or installation status (all, installed or outdated). Applications can also be automatically installed using the "Package Deployment" feature. Kiosk Remote Management App Grid (https://storage.crisp.chat/users/helpdesk/website/f891df320cad6Few readersCan I switch from a monthly subscription to an annual subscription?
In order to switch subscriptions we must first cancel your subscription on your behalf. Once your subscription has cancelled you can then log back into your account and re-subscribe as directed. Note there is a 5 device minimum requirement for annual subscriptions. If you have any issues please contact us (https://www.android-kiosk.com/contactFew readers